Help
Useful answers before you begin.
VisaTogether provides software help for the organizer. It is not a substitute for legal or immigration advice.
What this beta covers
This free beta is for the first filing of the K-1 petition (Form I-129F): a U.S. citizen and a fiancé(e) in Vietnam.
- The rest of the K-1 path Coming soon
Next in VisaTogether · Official page · State Department, K-1 fiancé(e) visa
- The spouse visa (CR-1 and IR-1) Coming soon
Not open in this beta · Official page · USCIS, Form I-130
- Adjustment of status Coming soon
Not open in this beta · Official page · USCIS, Form I-485
- Other countries Coming soon
This beta is for a fiancé(e) in Vietnam
Using the fictional sample
The sample is a safe way to see the interface. Use only its fictional information; it begins fresh from any new workspace.
Keeping records clear
Review names, aliases, dates, assignments, blockers, and selected sharing before you rely on an entry.
Files and sharing
A new file version starts private. You can explicitly share a selected version with your partner or withdraw sharing. Downloads already made cannot be recalled.
Language and text extraction
Changing language changes the interface, not facts you recorded. Normal in-app AI is off. Text extraction from an image runs in your own browser and still needs your review.
Getting software help
Signed in, open Support in the app: choose a topic (software issue, account, export or privacy), write your message and keep the ticket number you receive. The operator reads it inside the app. No automatic e-mail is sent and no response time is promised. For people without an account, see Contact below.
What happens when I delete my account or workspace?
You preview the scope first. A shared workspace is deleted only when both partners consent. Deleted records leave the app’s views, exports and pending jobs, and you receive a completed receipt listing anything retained. Copies already downloaded cannot be recalled.
Contact
How to reach the people behind VisaTogether, and what exists today.
Signed-in members
Open Support in the app. Choose a topic (software issue, account, export or privacy), write your message and keep the ticket number you receive. The operator reads tickets inside the app. Ticking the diagnostics box shares only your interface language and job counts, for 24 hours, and you can withdraw it.
Without an account
Write to support@visatogether.app. Say whether your question is about an account, a workspace you were invited to, privacy or billing, and do not attach sensitive documents. No named privacy responder has been confirmed yet.
Support is for the software. It is not legal or immigration advice, and no response time is guaranteed.